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FAQs.
What does your social media management service include?
We handle the entire social media process from start to finish. This includes creating engaging posts, stories, reels, promotional videos, and blog content. You also receive premium graphics, professionally written captions, bilingual content, strategic advertising, audience growth support, inquiry management, competitor analysis, continuous optimization, and detailed performance reporting.
Which platforms do you manage?
We primarily manage Facebook and Instagram. Support for platforms such as TikTok, LinkedIn, and YouTube can be added depending on your needs.
Will you create content for my brand?
Yes. All content graphics, videos, stories, captions, and blog posts is created by our in-house creative team. You only provide brand guidelines and approvals; we handle the rest.
How often will you post on my accounts?
We maintain a consistent posting schedule that includes feed content, stories, reels, promotional videos, and blogs every month. All content is pre-planned, approved, and scheduled for maximum engagement.
Do you manage comments and messages?
Yes. We manage inquiries across your social channels, respond to customer questions, direct leads appropriately, and maintain active engagement with your audience.
How do your advertising campaigns work?
We create and optimize strategic advertising campaigns that focus on awareness, engagement, lead generation, retargeting, and performance growth. Our team handles targeting, creative testing, budget management, and ongoing optimization.
What is the recommended advertising budget?
We recommend a monthly ad budget starting from a reasonable base amount to ensure effective reach and results. The exact amount depends on your goals, audience size, and industry.
How will I know the results are real?
You receive transparent performance reports that highlight growth, engagement, competitor comparisons, advertising outcomes, and strategic recommendations. All decisions are backed by real data.
How long does it take to see results?
Most brands begin to notice clear improvements after a consistent period of content, engagement, and advertising. Social media growth compounds over time, and sustained effort produces stronger long-term results.
Do you offer content in Sinhala and English?
Yes. We specialize in bilingual content crafted specifically for the Sri Lankan audience.
Can you customize strategies for different industries?
Absolutely. We tailor content, visuals, tone, and advertising strategies for industries such as automotive, retail, healthcare, education, construction, tourism, energy, and more.
What do you need from me to get started?
We require your brand assets, page access, basic business details, and approval for planned content. Once these are provided, we handle setup and begin the process smoothly.
Do you offer additional services like branding or website design?
Our core expertise is social media management and digital advertising. We can provide or recommend branding, website development, and SEO support based on your requirements.
How do payments work?
Payments are made at the beginning of each billing cycle. We support standard payment methods, including transfers and online payment options.
Is there a contract period?
We offer flexible month-to-month plans as well as longer-term arrangements for businesses seeking consistent growth and deeper support.